Effective Date: 1/7/2025

 

Thank you for shopping with Lakare Natural Sdn Bhd! We strive to provide high-quality products and excellent customer service. If you're not fully satisfied with your purchase, we're here to help.

 

1. Refund Eligibility

To be eligible for a refund, you must meet the following conditions:

• Timeframe: The request must be made within 30 calendar days from the date of purchase.

• Condition: The product must be unopened, unused, and in its original packaging. If the product is opened or used, it may be eligible for a partial refund or no refund, subject to inspection.

• Proof of Purchase: You must provide a valid receipt or order confirmation email.

 

2. How to Request a Refund

To initiate a refund, please follow these steps:

i) Contact Us: Reach out to our customer service team at lakare.natural@gmail.com. Please include the following details:

• Order number

• Reason for return

• Photos (if applicable) showing any damage or issues with the product

ii) Approval Process: Once we receive your request, we will assess the return request and notify you of the next steps within 5 business days.

iii) Return the Product: If your refund request is approved, you will need to send the product back to us at the following address:

• 123, Jalan Datuk Sulaiman 4, Taman Tun Dr Ismail, 60000 Kuala Lumpur

Shipping costs for returning the product are the responsibility of the customer unless the item was defective, damaged during transit, or the wrong item was shipped.

 

3. Refund Method

• Approved Refunds: If your refund is approved, we will process it within 7–10 business days.

• Original Payment Method: Refunds will be credited back to the original method of payment (e.g., credit card, PayPal, bank transfer, etc.).

• Store Credit: In cases where a refund to the original payment method is not possible, we may offer store credit for the equivalent amount.

 

4. Exceptions

The following items are not eligible for a refund:

• Products that have been opened or used.

• Products that were not purchased through our official website or shopping platforms.

 

5. Non-Refundable Fees

Please note that certain fees, such as shipping charges, are non-refundable unless the return is due to an error on our part (e.g., incorrect item shipped).

 

6. Contact Us

If you have any questions or need assistance with our refund process, please reach out to us via email: lakare.natural@gmail.com.

 

Thank you for choosing Lakare Natural Sdn Bhd! We value your satisfaction and are committed to providing you with the best customer service.